Refund policy
Refund Policy
At Restina Bags, we take pride in our craftsmanship and ensure that every bag meets the highest quality standards. However, if you receive a product that does not match your order, we offer a 30-day refund policy to guarantee your satisfaction.
Eligibility for a Refund
You may request a refund within 30 days of receiving your order if:
✅ Wrong Item Received – You received a different model than the one you ordered.
✅ Incorrect Color – The bag you received is a different color from your original order.
✅ Damaged Item – Your bag arrived with manufacturing defects or was damaged during shipping.
Refund Process
Contact Us – Email our support team at support@restinabags.shop within 30 days of receiving your order. Please provide:
- Your order number
- Clear photos of the bag showing the issue
- A brief description of the problem
Approval & Return Instructions – If your refund request meets our policy, we will provide return instructions. The item must be unused, in its original condition, and with all packaging.
Return & Inspection – Once we receive the returned bag, our team will inspect it to confirm the issue.
Refund Issued – If approved, we will process your full refund to your original payment method within 5-7 business days.
Non-Refundable Situations
⛔ Change of Mind – We do not accept refunds for personal preference changes.
⛔ Used or Altered Items – The bag must be returned in its original condition, unused, and with all accessories.
⛔ Late Requests – Refund requests made after 30 days will not be accepted.
Need Help?
If you have any questions regarding our refund policy, feel free to contact us:
📩 Email: support@restinabags.shop
📞 Phone: +44 1642 468911