FAQs
FAQs
At Restina Bags, we are committed to providing top-quality luxury products crafted with precision and care. Below, you'll find answers to some of the most common questions about our factory, products, and services.
1. Who Are We?
We are a luxury bag and accessories factory, specializing in creating high-quality, handcrafted bags, shoes, and belts. Our products are inspired by top-tier luxury brands such as Dior, Louis Vuitton, and Hermès, using only the finest genuine leather to ensure superior craftsmanship.
Additionally, we offer customization services, allowing our customers to create their dream bags in exclusive materials like crocodile leather, ostrich leather, and other premium exotic skins.
2. What Materials Do You Use?
At Restina Bags, we only use authentic, high-quality leather, including:
✔ Full-grain calfskin leather
✔ Crocodile leather (custom orders available)
✔ Ostrich leather (custom orders available)
✔ Suede and premium fabric linings
✔ High-quality metal hardware, identical to luxury brands
Each item is carefully crafted by skilled artisans with expertise in luxury bag manufacturing.
3. Do Your Items Come With Packaging?
Yes! All of our items come with luxury packaging—just like the original items. Every bag, shoe, or belt is carefully packed with:
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A beautiful gift box for protection during shipping and presentation.
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A dust bag to keep your item safe and clean when not in use.
We ensure that every detail is taken care of to offer the same luxury experience as the original brands.
4. Can You Customize a Bag for Me?
Yes! We specialize in custom luxury bags. If you want a bag in crocodile leather, a unique color, or a specific size, we can create it for you. Simply contact us with your request, and our team will bring your vision to life.
5. How Long Does Shipping Take?
We offer worldwide shipping with the following estimated delivery times:
📦 Standard Shipping: 7-15 business days
🚀 Express Shipping: 3-7 business days
Once your order is shipped, you will receive a tracking number to monitor your delivery. Shipping times may vary depending on the destination and customs processing.
6. What Is the Quality of Your Products?
We take quality very seriously. Every product we manufacture is made with:
✔ Authentic, top-grade leather
✔ Meticulous stitching and craftsmanship identical to the original brands
✔ Durable hardware with luxury-grade plating
Our goal is to provide the same quality as luxury brands, straight from our factory at a fraction of the price.
7. What If I Receive the Wrong Item or a Damaged Product?
We offer a 30-day refund policy if:
✅ You receive a different model than the one you ordered.
✅ The color does not match your order.
✅ The item arrives damaged.
To request a refund, simply contact us at support@restinabags.shop with photos of the issue, and we will assist you.
8. How Can I Contact You?
We are available 24/7 to assist you!
💬 Live Chat – Available on our website for instant support.
📩 Email: support@restinabags.shop
📞 Phone: +44 1642 468911
For any other questions, feel free to reach out! Our team is here to help.